GOODS RETURN POLICY
GKSG will accept products for return under the following conditions:
RETURNS FOR CREDIT
Products returned for credit must be returned in original packaging with all accessories and documentation included within fourteen (14) days of the stock received date. In the case of multiple products purchased as part of a promotional kit or single stock keeping unit (SKU), all products in such kit or SKU must be returned for such kit or SKU to be credit eligible. Incomplete product returns will not be accepted for credit.
Products will not be eligible for credit return if the product is defaced, altered, damaged, or is otherwise in non-saleable condition and returned after fourteen (14) days of the stock received date. Sterile products must be returned in full-box quantities with the outer seals and shrink-wrap intact. Sterile products with broken seals, over labelling, or where the product or sealed packaging has been tampered with will not be accepted for credit return. Credits will be issued against buyer’s account only; no cash refunds will be issued.
RETURN MERCHANDISE AUTHORIZATION PROCESS
All returns must have prior Return Merchandise Authorization (RMA) from GKSG before shipment. All returns must be sent prepaid by customer to GKSG and the RMA number must be prominently displayed on the shipping carton and shipping documents. If the return is due to an GKSG error, GKSG will bear the cost of returning the item to GKSG warehouse. Products returned without an RMA or outside this policy will be returned to customer with an explanation.
To return products to GKSG, please contact our customer service department at (+6012) 290-1067, Option 2 to obtain a Return Merchandise RMA. RMAs are valid for 30 days from date of issuance.
GKSG reserves the right to amend the return goods policy without prior notice.